Subject: Tech Support Candidate - Kashyap chaudhary Kashyap
From: Kashyap chaudhary Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 03:25:06 -0400

| | Tech Support Test

Name | Kashyap chaudhary Kashyap
E-mail | [email-masked]
Phone Number | (246149) 7017749183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pauri Garhwal, kotdwara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Schneider electric | Production | 11/11/2020 | 17500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will attempt to reconnect my network by turning the flight mode on and off.
2. If the first attempt will not work,I will check for the another website whether it is working or not.
3. If the other websites are working properly then there might be issue of of traffic Hindi website.
4. If the other website is also not opening up then I will check my network connection whether it is working properly or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Enable Bluetooth mode in both the devices.
2. Turn the speaker into a pairing mode.
3. Look for the new bluetooth device in the mobile phone.
4. The name of the device will be appeared in your mobile phone.
5. Tap on the name of the device and it will start pairing up.

What according to you makes you a good candidate for customer service or technical support job? | According to me,I have a good interpersonal and good communication skill which will help me to work as a team member and play my roles in the company. I also like to learn new skills and make myself more better an efficient for the company. And also I don't have any issues regarding shift timing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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