Subject: Daily performance summary for LiveSalesman team for Sep 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 2 | 25 | 3 | 30
Mohammed Abdulwahed | 0 | 6 | 24 | 6 | 36
Shaha alsubaie | 0 | 2 | 0 | 0 | 2
Hasan Nour | 0 | 0 | 10 | 0 | 10
Hessah Alosaimi | 0 | 3 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 3 | 0 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 1 | 26 | 5 | 32
Limia Alqarny | 0 | 1 | 0 | 2 | 3
Maryam Harthy | 0 | 2 | 22 | 6 | 30
Mohd Iqbal | 0 | 1 | 1 | 6 | 8
RAMI KASSAM | 0 | 1 | 3 | 3 | 7
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 0 | 1 | 1 | 2
Khaled Sufian | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 21 | 116 | 32 | 170

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 7
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 2
| | Refund for Other reason | 1
Customer Services Total | | | 43
PreSales | Other Enquiry | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 13
PreSales Total | | | 15
Grand Total | | | 58

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 2 | 1 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 6 | 5 | 3 | 5 | 4 | 7 | 30
Javed Aslam | 0 | 0 | 0 | 2 | 0 | 2 | 4
Mohd Iqbal | 6 | 8 | 2 | 3 | 2 | 5 | 26
RAMI KASSAM | 6 | 2 | 1 | 1 | 0 | 1 | 11
Asma Salem | 9 | 2 | 0 | 2 | 1 | 1 | 15
Abdulmajeed Alanzy | 3 | 5 | 0 | 1 | 1 | 0 | 10
Khaled Sufian | 2 | 1 | 2 | 0 | 0 | 0 | 5
Malek Hosan | 3 | 0 | 2 | 0 | 0 | 0 | 5
Maryam Harthy | 6 | 0 | 2 | 0 | 0 | 0 | 8
Hessah Alosaimi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Limia Alqarny | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 52 | 23 | 12 | 14 | 8 | 16 | 125

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 3 | 1 | 0 | 1 | 1 | 3 | 9
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Abdulwahed | 4 | 0 | 0 | 1 | 0 | 1 | 6
Yahkoob Erachat | 1 | 2 | 0 | 1 | 0 | 1 | 5
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
RAMI KASSAM | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 4 | 0 | 3 | 1 | 7 | 26

Please feel free to reach out for any further clarifications.