Subject: Re: Daily performance summary for LiveSalesman team for Sep 25th, 2021
From: Saurabh Dadu <[email-masked]>
To: Deepak Devasia <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ankit Arora <[email-masked]>, "Sameer Sadiq (LM-HB)" <[email-masked]>
Date: Sun, 26 Sep 2021 12:32:24 +0000

Hi Deepak, Noted. Ashish is on leave on Monday, he will do first thing when he is back Tuesday.
@Ashish Dabral<mailto:[email-masked]> - Please arrange and send to Deepak

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deepak Devasia <[email-masked]>
Sent: 26 September 2021 11:14 AM
To: Saurabh Dadu <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Ankit Arora <[email-masked]>; Sameer Sadiq (LM-HB) <[email-masked]>
Subject: RE: Daily performance summary for LiveSalesman team for Sep 25th, 2021

Hi Saurabh,

Can we have a consolidated report for the monthwise for July, August & Sept in the below table format for UAE

Also, if you can provide below info monthwise for July, August & September

  1.  what are the top 20 products having complaints for the above monthwise for July, Aug & Sept
  2.  what are the main issues customers asking for product specifications – is it not proper in site not clear, etc—top 20 products every month where customers are asking and what is the requirement

HB Chat Type

Reason Category

Sub Reason

Count of HB Chat Type

Customer Services

(blank)

(blank)

1

Delivery Related

Day of Delivery - Status

8

Delivery Status

36

Product Complaint

Complaint outside Warranty

1

Complaint within Warranty

14

Refunds and Cancelations

Cancelation

4

Refund for Other reason

2

Return item not received

1

Return Request Initiation

1

Customer Services Total

68

Mattress Related

Post-Sales

Product Complaints

1

Returns and Free Trial

1

Mattress Related Total

2

No Answer Total

3

No Answer

No Answer

No Answer

3

PreSales

Other Enquiry

(blank)

2

Offers

2

Payment Methods

1

Store Availability

4

Store Location

3

Website/App Issues

1

Policy Related

Delivery Cost

2

Product Related

Combo

1

Product Specification

65

PreSales Total

81

Grand Total

154

From: HB report <[email-masked]>
Sent: Sunday, September 26, 2021 7:31 AM
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; Deepak Devasia <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Sep 25th, 2021

External email sender, please take precaution.

[https://www.avmechat.in/epos/assets/images/logo.jpg]

Please find listed below the performance data for the LiveSalesman team for Sep 25th, 2021.

  *   Total tickets created :

Total tickets created

Groups

Agent Name

Facebook HB UAE

Whatsapp open

Whatsapp resolved

HomeBox Instagram

Emails UAE

Grand Total

Waseem Ahemad . Khan

0

2

14

0

3

19

Mohammed Abdulwahed

0

0

0

0

0

0

Hasan Nour

0

0

0

0

0

0

Yahkoob Erachat

0

0

1

0

4

5

Malek Hosan

0

0

0

0

1

1

Abdulmajeed Alanzy

0

0

0

0

0

0

Mohammed Ali

7

0

22

0

6

35

Abu Sufian

0

3

27

0

0

30

Ankit Kumar

0

4

25

0

0

29

Mohammad Faizan

0

6

22

0

0

28

Mosab Mohammed Abdalla Nasreldin

0

1

13

0

3

17

Amir Aziz

0

0

0

6

0

6

Asma Salem

0

0

0

0

0

0

Hessah Alosaimi

0

0

0

0

0

0

Mohd Iqbal

0

0

0

0

0

0

Shaha alsubaie

0

0

0

0

0

0

Javed Aslam

0

0

0

0

0

0

RAMI KASSAM

0

0

0

0

0

0

Limia Alqarny

0

0

0

0

0

0

Grand Total

7

16

124

6

17

170

  *   Whatsapp chat type:

HB Chat Type

Reason Category

Sub Reason

Count of HB Chat Type

Customer Services

(blank)

(blank)

1

Delivery Related

Day of Delivery - Status

8

Delivery Status

36

Product Complaint

Complaint outside Warranty

1

Complaint within Warranty

14

Refunds and Cancelations

Cancelation

4

Refund for Other reason

2

Return item not received

1

Return Request Initiation

1

Customer Services Total

68

Mattress Related

Post-Sales

Product Complaints

1

Returns and Free Trial

1

Mattress Related Total

2

No Answer Total

3

No Answer

No Answer

No Answer

3

PreSales

Other Enquiry

(blank)

2

Offers

2

Payment Methods

1

Store Availability

4

Store Location

3

Website/App Issues

1

Policy Related

Delivery Cost

2

Product Related

Combo

1

Product Specification

65

PreSales Total

81

Grand Total

154

  *   Total count of ageing for Facebook:

Facebook

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Mohammed Ali

6

0

1

0

0

0

7

Ankit Kumar

1

0

0

0

0

0

1

Malek Hosan

1

0

0

0

0

0

1

Grand Total

8

0

1

0

0

0

9

  *   Total count of ageing for Whatsapp:

Whatsapp

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Mohammed Ali

0

0

0

0

0

1

1

Mosab Mohammed Abdalla Nasreldin

3

0

0

0

0

1

4

Abu Sufian

6

2

0

2

0

1

11

Yahkoob Erachat

0

2

0

0

2

2

6

Ankit Kumar

0

1

1

0

1

0

3

Jok Kuol

1

0

1

0

0

0

2

Mohammad Faizan

4

1

0

0

0

0

5

Waseem Ahemad . Khan

1

1

0

0

0

0

2

Grand Total

15

7

2

2

3

5

34

  *   Total count of ageing for Emails UAE:

Emails UAE

Ageing

Agent Name

0-2 Days

3-4 Days

5-6 Days

7-10 Days

11-15 Days

15+ Days

Grand Total

Mohammed Ali

4

0

1

0

0

0

5

Mosab Mohammed Abdalla Nasreldin

0

1

0

0

0

0

1

Waseem Ahemad . Khan

0

2

0

0

0

0

2

Ankit Kumar

2

0

0

0

0

0

2

Yahkoob Erachat

2

0

0

0

0

0

2

Grand Total

8

3

1

0

0

0

12

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