Subject: English Language Test - Nidhi Gupta
From: Nidhi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Sep 2021 07:46:36 -0400

| | Foreign Language Screening Test

Name | Nidhi Gupta    /  (0562) 9084431378    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening/afternoon/morning Ma'am/Sir,
We tried to reach at your location to deliver your courier. But courier boy was not able to find out your location. Kindly check and update your address on our website in customer information window. And we'll try to deliver your courier in next 2 working days.
Sorry for the inconvenience.
Thank you for contact us!!
Xyz
Customer care service
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning/afternoon/evening Sir/Ma'am,
I have registered your complaint and will let your complaint know to our team. After consulting with them I'll tell you whether your TV cabinet can replace or not. This procedure may take some time. But I'll try to fix this issue as soon as possible from my end.
Sorry for the inconvenience.
Have a nice day!!
Thank you
Xyz
Customer care service
babyshop.com

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