Subject: Daily performance summary for LiveSalesman team for Sep 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Sep 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 6 | 28 | 3 | 37
Hasan Nour | 0 | 0 | 3 | 0 | 3
Yahkoob Erachat | 0 | 6 | 0 | 10 | 16
Malek Hosan | 1 | 0 | 2 | 0 | 3
Abdulmajeed Alanzy | 0 | 2 | 14 | 1 | 17
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 1 | 43 | 4 | 48
Hessah Alosaimi | 0 | 1 | 0 | 2 | 3
Mohd Iqbal | 0 | 2 | 10 | 4 | 16
Shaha alsubaie | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 0 | 4 | 0 | 4
RAMI KASSAM | 0 | 0 | 30 | 4 | 34
Limia Alqarny | 0 | 0 | 0 | 3 | 3
Grand Total | 1 | 19 | 134 | 31 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 38
| | Partial Delivery | 1
| | Wrong commitments | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 4
Customer Services Total | | | 59
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | Offers | 3
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 2
| Product Related | Product Specification | 4
PreSales Total | | | 11
Grand Total | | | 72

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 5 | 1 | 6 | 4 | 5 | 29
Javed Aslam | 0 | 0 | 1 | 1 | 0 | 1 | 3
Mohd Iqbal | 7 | 6 | 1 | 2 | 3 | 5 | 24
RAMI KASSAM | 5 | 1 | 2 | 1 | 0 | 1 | 10
Asma Salem | 6 | 0 | 1 | 2 | 0 | 1 | 10
Abdulmajeed Alanzy | 6 | 0 | 1 | 0 | 1 | 0 | 8
Khaled Sufian | 3 | 2 | 1 | 0 | 0 | 0 | 6
Malek Hosan | 4 | 2 | 0 | 1 | 0 | 0 | 7
Maryam Harthy | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hessah Alosaimi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 46 | 18 | 8 | 13 | 8 | 13 | 106

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Iqbal | 1 | 0 | 0 | 1 | 1 | 4 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Yahkoob Erachat | 2 | 3 | 1 | 2 | 0 | 1 | 9
Javed Aslam | 2 | 1 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 4 | 1 | 4 | 1 | 7 | 25

Please feel free to reach out for any further clarifications.