Subject: Daily performance summary for LiveSalesman team for Sep 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 2 | 14 | 0 | 3 | 19
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 1 | 0 | 4 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 7 | 0 | 22 | 0 | 6 | 35
Abu Sufian | 0 | 3 | 27 | 0 | 0 | 30
Ankit Kumar | 0 | 4 | 25 | 0 | 0 | 29
Mohammad Faizan | 0 | 6 | 22 | 0 | 0 | 28
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 13 | 0 | 3 | 17
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 16 | 124 | 6 | 17 | 170

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 8
| | Delivery Status | 36
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 68
Mattress Related | Post-Sales | Product Complaints | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | (blank) | 2
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 4
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 1
| | Product Specification | 65
PreSales Total | | | 81
Grand Total | | | 154

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 0 | 1 | 0 | 0 | 0 | 7
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 1 | 0 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 1 | 4
Abu Sufian | 6 | 2 | 0 | 2 | 0 | 1 | 11
Yahkoob Erachat | 0 | 2 | 0 | 0 | 2 | 2 | 6
Ankit Kumar | 0 | 1 | 1 | 0 | 1 | 0 | 3
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mohammad Faizan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 7 | 2 | 2 | 3 | 5 | 34

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 1 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 8 | 3 | 1 | 0 | 0 | 0 | 12

Please feel free to reach out for any further clarifications.