Subject: Tech Support Candidate - KapilDev Pandey
From: KapilDev Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 07:57:19 -0400

| | Tech Support Test

Name | KapilDev Pandey
E-mail | [email-masked]
Phone Number | (91) 8700552703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nicole infosoft | IT Business Development Manager | till now | 24000
Previous Employer 1 | Policyx | Senior Sales Consultant | Nov2020 | 20000
Previous Employer 2 | Policybazaar | Sales Associate | Feb 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Okay I have to open my system and then I have to use google chrome and then I have use new tab to type website of Ndtv and then have to click on search button and then I have to check official website and then click on that we have done.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we need to open bluetooth setting of mobile then we have to open bluetooth setting of device which we are going to use and then we have to click on the connect option or pair option then we will get one code we have to submit that and then we have done
What according to you makes you a good candidate for customer service or technical support job? | My skill set and my experience in the same field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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