Subject: Chat Audits for Jay Way Travels
From: Amit Gupta <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 25 Sep 2021 03:00:25 -0700 (MST)

Feedbacks for chats audited: 

Chat ID: QZEW5YPH65 (Harsh)- He was able to get the lead details successfully and the responses were also satisfactory. 
Chat ID: QZDWKWS3VF (Harsh)- Customer left the chat without any response. 
Chat ID: QZ5WM46L7N (Theodorah) -Test Chat - Canned response were not correct for opening, other responses were missing for queries like ball park figure, canned response for lead details was not correct. 

Thanks 

Regards, 
Amit