Subject: Tech Support Candidate - Deepak Reswal
From: Deepak Reswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 03:16:56 -0400

| | Tech Support Test

Name | Deepak Reswal
E-mail | [email-masked]
Phone Number | (+91) 8700287856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | Self | None | --
Previous Employer 1 | Teams computer | Technical support engineer | 31 aug 2019 | 2 lakh
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Check ip address in domain
Check update browser
Clear cache and history in browser
Check ping the website
Restart this device
And troubleshooting the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth both devices
Speaker Bluetooth button click to on pair button
Search speaker Bluetooth name in the mobile device And select
And click confirm to pair Bluetooth this device

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is for any Organisation to suceed in its business. Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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