Subject: Tech Support Candidate - Saif Ali Khan Saif
From: Saif Ali Khan Saif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 02:17:25 -0400

| | Tech Support Test

Name | Saif Ali Khan Saif
E-mail | [email-masked]
Phone Number | (+91) 7985041896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Batla House Jamia
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Lakshyadeep Info | Networking Engineer and Data Entry Operator | 2020 | 21500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check the internet connection if it is wired than i will check wire is connected properly or not and i will try to diagnose the problem using troubleshooting or we can use TraceRT command which is use for finding the error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on the Bluetooth on phone and then on speaker and try to find the name of Bluetooth speaker like wise and search in your Bluetooth setting and by pressing connect we can connect and enjoy the speaker sound.
What according to you makes you a good candidate for customer service or technical support job? | For me a good candidate should firstly listen the customer problem and try to solve customer problem in good manner if the problem is beyond my knowledge than i will ask to the my senior or colleagues.and most important thing is that try to solve customer problem within time limit that will be great for me and also for company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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