Subject: Daily performance summary for LiveSalesman team for Sep 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Hasan Nour | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 1 | 21 | 7 | 29
Malek Hosan | 3 | 0 | 0 | 1 | 4
Javed Aslam | 3 | 1 | 0 | 0 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 1 | 0 | 3 | 4
Abdulmajeed Alanzy | 0 | 0 | 22 | 2 | 24
Asma Salem | 0 | 0 | 54 | 7 | 61
Yahkoob Erachat | 0 | 0 | 6 | 1 | 7
Mohammed Abdulwahed | 0 | 3 | 4 | 0 | 7
Grand Total | 6 | 6 | 108 | 21 | 141

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 9
| | Missing items\parts | 1
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | System errors | 1
Customer Services Total | | | 30
No Answer | No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 4
| | Payment Methods | 2
| | Promo Code | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 8
PreSales Total | | | 18
Grand Total | | | 50

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 9 | 5 | 1 | 7 | 3 | 6 | 31
Mohd Iqbal | 8 | 1 | 1 | 4 | 4 | 5 | 23
Javed Aslam | 0 | 0 | 1 | 1 | 0 | 2 | 4
RAMI KASSAM | 4 | 2 | 1 | 0 | 0 | 1 | 8
Asma Salem | 8 | 0 | 1 | 2 | 1 | 0 | 12
Abdulmajeed Alanzy | 6 | 0 | 1 | 0 | 2 | 0 | 9
Khaled Sufian | 9 | 2 | 0 | 0 | 0 | 0 | 11
Hessah Alosaimi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Maryam Harthy | 0 | 2 | 0 | 0 | 0 | 0 | 2
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 47 | 14 | 6 | 15 | 10 | 14 | 106

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 0 | 0 | 2 | 0 | 1 | 7
Mohd Iqbal | 0 | 0 | 1 | 1 | 1 | 6 | 9
Javed Aslam | 4 | 0 | 0 | 0 | 0 | 2 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 0 | 1 | 4 | 1 | 11 | 31

Please feel free to reach out for any further clarifications.