Subject: Daily performance summary for LiveSalesman team for Sep 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 6 | 0 | 0 | 6
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 9 | 0 | 19 | 0 | 10 | 38
Abu Sufian | 0 | 3 | 16 | 0 | 0 | 19
Ankit Kumar | 0 | 2 | 22 | 0 | 5 | 29
Jok Kuol | 0 | 1 | 15 | 0 | 2 | 18
Waseem Ahemad . Khan | 0 | 2 | 15 | 0 | 4 | 21
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 8 | 93 | 0 | 21 | 133

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Delivery Status | 21
| | Fresh fixing pending | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 33
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 8
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 50
PreSales Total | | | 67
Grand Total | | | 102

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 1 | 0 | 0 | 0 | 4
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 1 | 0 | 0 | 0 | 5

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Yahkoob Erachat | 0 | 1 | 0 | 3 | 2 | 3 | 9
Abu Sufian | 6 | 2 | 1 | 1 | 0 | 1 | 11
Mohammad Faizan | 2 | 1 | 1 | 0 | 1 | 0 | 5
Ankit Kumar | 3 | 2 | 0 | 0 | 1 | 0 | 6
Jok Kuol | 2 | 2 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 10 | 2 | 4 | 4 | 5 | 43

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 1 | 0 | 1 | 1 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 2 | 0 | 1 | 1 | 0 | 8

Please feel free to reach out for any further clarifications.