Subject: Tech Support Candidate - maya negi
From: maya negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 09:01:13 -0400

| | Tech Support Test

Name | maya negi
E-mail | [email-masked]
Phone Number | (91) 8860223859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Infosystems | Senior associate | 30.04.2021 | 280000
Previous Employer 1 | STJ Electronics | Software engineer | 06.09.2016 | 206929
Previous Employer 2 | HCL Infosystems | OJT | 10.04.2014 | 120000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will check the website correct or not.
2.check the internet connectivity.
3.If internet is not available, I will check IP address and make sure that IP is not conflicting. If its conflicting will change the IP.
4.If internet is ok will check the host entry for mentioned site.
5.check if site not blocked on proxy server or firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.on bluetooth of mobile and speakers
2.check speaker available on mobile bluetooth.
3.connect with speaker.

What according to you makes you a good candidate for customer service or technical support job? | My level of patience, ability to listen the customer queries and my technical quality  make me good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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