Subject: Tech Support Candidate - Ravi Shankar Kushwaha
From: Ravi Shankar Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 08:52:01 -0400

| | Tech Support Test

Name | Ravi Shankar Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 9760273388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly,Uttar pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.ccom ltd | Team Leader | 1 Month Notice Period After Provide Offer Letter | 25000+ Accommodation +conveyance
Previous Employer 1 | 3i Infotech ltd | Sr.customer support | oct 2017 | 16000 +Accommodation
Previous Employer 2 | Hcl services ltd | Desktop Engg | oct 2014 | 8500 +Accommodation

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly i would check the internet connection , Make Sure Internet Connection is ok.
2 step
i would check that url site is corret, or check typing mistake and Open with or launch any other Browser and check it.
3 Step.
Reset Browser History and Cookies

3 Step
Check URL, or  Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power On Bluetooth Speaker. Press Bluetooth
Swipe UP/down from the top of the  Mobile screen.
Touch and hold Bluetooth.
Tap Pair new device, Pair new device, check under "Available devices" or tap

What according to you makes you a good candidate for customer service or technical support job? | Its all about my  attitude in addition to my academic qualification, like i  should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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