Subject: Tech Support Candidate - Prince Verma
From: Prince Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 05:52:51 -0400

| | Tech Support Test

Name | Prince Verma
E-mail | [email-masked]
Phone Number | (0) 8090520603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Broadcasting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TV18 Broadcast Ltd. | System Administrator | Working | 190000
Previous Employer 1 | Sudarshan TV Channel | IT Engineer | 04-11-2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check Internet connectivity in the system. Than, I will traceroute this url . And found where it is blocked . After that I also check connectivity this url on the same network systems. If This url maybe blocked by Firewall , Than Resolve it . If this url blocked by ILL service provider , than complaint logged with ISP .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will Open a bluetooth in my Mobile .
2) Check Power connectivity of Bluetooth Speaker & on it.
3) Check availabe device in Mobile Bluetooth option.
4) After got the Bluettoth Speaker name in Mobile , Than pair Mobile phone with Speaker.
5) It successfully connect with Mobile .

What according to you makes you a good candidate for customer service or technical support job? | Firstly we try to know about the better communication . Because our 90% incidents automatically will solved, If we know about the exact problems. We need to prepare good bonding our Team and try to devlop your self day by day . I'm quick Learner & ability to things new ideas . I try to completed my Project before dealine & giving my best efforts in every Project with no error. I always try to give better permannet resolution for every problems . Last I also say one thing again a Good Communication &  Good behaviour will always give best result . Thankyou.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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