Subject: Daily performance summary for LiveSalesman team for Sep 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 7 | 42 | 3 | 52
Javed Aslam | 1 | 3 | 6 | 1 | 11
Hasan Nour | 3 | 0 | 6 | 0 | 9
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 3 | 9 | 4 | 16
Yahkoob Erachat | 0 | 9 | 2 | 13 | 24
Abdulmajeed Alanzy | 0 | 0 | 34 | 5 | 39
Asma Salem | 0 | 0 | 29 | 3 | 32
Maryam Harthy | 0 | 0 | 41 | 0 | 41
RAMI KASSAM | 0 | 0 | 28 | 2 | 30
Malek Hosan | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 22 | 197 | 31 | 255

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 60
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 5
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
Customer Services Total | | | 129
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | (blank) | 3
| | Product Specification | 22
PreSales Total | | | 40
Grand Total | | | 172

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 8 | 2 | 2 | 8 | 1 | 6 | 27
Mohd Iqbal | 12 | 1 | 2 | 4 | 3 | 4 | 26
Javed Aslam | 0 | 2 | 0 | 1 | 0 | 2 | 5
RAMI KASSAM | 5 | 2 | 1 | 0 | 0 | 1 | 9
Asma Salem | 5 | 1 | 1 | 0 | 1 | 0 | 8
Abdulmajeed Alanzy | 6 | 1 | 0 | 0 | 2 | 0 | 9
Khaled Sufian | 4 | 1 | 0 | 0 | 0 | 0 | 5
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Maryam Harthy | 5 | 0 | 0 | 0 | 0 | 0 | 5
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 48 | 10 | 6 | 13 | 7 | 13 | 97

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 3 | 0 | 1 | 1 | 0 | 1 | 6
Mohd Iqbal | 1 | 1 | 0 | 1 | 1 | 6 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 3 | 0 | 0 | 0 | 0 | 1 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Abdulwahed | 0 | 1 | 1 | 0 | 0 | 1 | 3
samah Alharby | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 13 | 2 | 2 | 2 | 2 | 11 | 32

Please feel free to reach out for any further clarifications.