Subject: Daily performance summary for LiveSalesman team for Sep 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Sep 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 14 | 0 | 3 | 27
Waseem Ahemad . Khan | 0 | 0 | 9 | 0 | 1 | 10
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 7 | 4 | 11 | 0 | 4 | 26
Abu Sufian | 0 | 8 | 31 | 0 | 0 | 39
Jok Kuol | 0 | 3 | 14 | 0 | 0 | 17
Mohammad Faizan | 0 | 3 | 26 | 0 | 0 | 29
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 2 | 2
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 28 | 105 | 0 | 10 | 155

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delivery Status | 24
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 4
| | Refunds after Return | 7
| | Return Request Initiation | 6
Customer Services Total | | | 68
Mattress Related | Post-Sales | Comfort | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Availability | 14
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 46
PreSales Total | | | 68
Grand Total | | | 138

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 2 | 0 | 0 | 0 | 0 | 5
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 0 | 0 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Yahkoob Erachat | 1 | 0 | 0 | 6 | 3 | 3 | 13
Abu Sufian | 7 | 1 | 3 | 0 | 0 | 1 | 12
Mohammad Faizan | 5 | 1 | 0 | 1 | 1 | 0 | 8
Ankit Kumar | 3 | 6 | 0 | 0 | 0 | 0 | 9
Jok Kuol | 6 | 1 | 0 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 30 | 9 | 3 | 7 | 4 | 5 | 58

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Yahkoob Erachat | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 1 | 0 | 0 | 0 | 1 | 12

Please feel free to reach out for any further clarifications.