Subject: Tech Support Candidate - Bharti Mahlyan
From: Bharti Mahlyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 10:38:40 -0400

| | Tech Support Test

Name | Bharti Mahlyan
E-mail | [email-masked]
Phone Number | (+91) 9717022392
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | - | | |
Previous Employer 1 | SSY Media Pvt Ltd | Sub-Editor | December 2019 | 30k
Previous Employer 2 | Unacademy | Educator | March 2018 | 30K

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will try to reload the page and if it still doesn't work and ask me to either stay on the page or to kill it, then I will wait for a while and kill it afterward. I will try to reload it and if the problem continues, I will open troubleshoot settings from the search menu (windows 10). Then I will follow the instructions offered by the dialogue box.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Activate the Bluetooth option on your phone.
Switch your Bluetooth speakers on.
If you are connecting them for the first time then it will ask you to pair the devices and just click on the "Pair device" option and it will get paired within 10 econds.
Then the name of the device can be seen on your phone screen, select the option and enjoy!!

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills and empathy towards customers make a person suitable for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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