Subject: English Language Test - Isaah Marie Lastima
From: Isaah Marie Lastima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 08:16:16 -0400

| | Foreign Language Screening Test

Name | Isaah Marie Lastima    /  (+63) 9059494973    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (name),

I am sorry to inform you that there was an error about the delivery of your order 123457, the hand bag.
It was delivered on time but it was shipped to the wrong address as per the courier.
However, it has been already returned to our store.
I would like to confirm your address again by replying through this email so we can send it to you and expect it to be delivered within 5 days.

We take responsibility of our mishap and actions and we are doing our best that this should not happen again.
Thank you for understanding and for your patience.

Regards,
xxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are very sorry that the cabinet you received had scratches on and the inconvenience this may have caused you.
We always make sure that our products are functionable, free from errors and flaws but one slipped through and certain situations are sometimes out of our control.

Our team will come back tomorrow morning to replace and install your new TV cabinet.

Thank you for patronizing our shop and please let us know how else we can help you with your concern and we will be happy to assist you.

Regards,
Homebox Team

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