Subject: Chats Audited for the response provided.
From: Amit Gupta <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 23 Sep 2021 03:57:34 -0700 (MST)

Hi Pritish, 

I audited a few chats for Jayway travels and went thru the responses provided to see if they were correct/logical however in the chat ID : QZQUO220Y1. 

In this chat the customer asked if we offer a tour package to Albania and the response provided by Diana asked " Could you please confirm how may members are there along with you in this trip?" . 

This is not appropriate response and it should be an answer saying that Yes we offer tour package to Albania and few details like package tour options that we have with minimum no of days for a trip and then ask questions like where he she would like to visit and then capture lead details. 

The other chat audited : QZ1V8M4YWP was handled satisfactorily and response was appropriate. 

I also audited the chat : QZ3V0DKJ1H in which the response was appropriate as well.