Subject: English Language Test - Jayne Barretto
From: Jayne Barretto <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 06:38:35 -0400

| | Foreign Language Screening Test

Name | Jayne Barretto    /  (63) 9669285307    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (customer's name),

Thank you for reaching out regarding your order.

We greatly appreciate your utmost patience in waiting for your hand bag, upon checking it was processed accordingly and has been successfully turned over to the courier, however, we received a notification that the address provided was incorrect. May we verify your correct address?

We will be waiting for your response.

Thank you and have a nice day!

Best regards,
Jayne
Customer Support
www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for bringing this to our attention.

We are so sorry to hear that your experience with our product has not met your expectations. We take customer satisfaction seriously. We want you to know that we appreciate your feedback. It allow us to resolve any problems that occur and help us to improve our services.

As a token of our regret, we are going to replace your TV cabinet. We'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We will do our best to ensure that such incidents won't repeat.

Thank you for your understanding.

Best regards,
Jayne
Homebox Team

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