Subject: Daily performance summary for LiveSalesman team for Sep 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Sep 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 20 | 0 | 4 | 25
Waseem Ahemad . Khan | 0 | 1 | 17 | 0 | 10 | 28
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 8 | 2 | 12 | 0 | 13 | 35
Jok Kuol | 0 | 3 | 35 | 0 | 0 | 38
Mohammad Faizan | 0 | 8 | 37 | 0 | 0 | 45
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ahmed Faraz | 0 | 0 | 0 | 0 | 1 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 16 | 121 | 2 | 29 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 12
| | Delivery Status | 20
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 3
Customer Services Total | | | 60
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 17
| | Store Location | 3
| Policy Related | Delivery Cost | 6
| Product Related | Pricing | 1
| | Product Specification | 40
PreSales Total | | | 74
Grand Total | | | 143

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 1 | 1 | 0 | 0 | 0 | 7
Malek Hosan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 1 | 1 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Yahkoob Erachat | 0 | 0 | 0 | 7 | 2 | 5 | 14
Abu Sufian | 3 | 2 | 2 | 0 | 0 | 1 | 8
Mohammad Faizan | 6 | 1 | 0 | 1 | 1 | 0 | 9
Ankit Kumar | 4 | 4 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 8 | 2 | 8 | 3 | 7 | 51

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 0 | 0 | 0 | 5
Mohammed Ali | 3 | 0 | 1 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 3 | 0 | 0 | 1 | 12

Please feel free to reach out for any further clarifications.