Subject: Tech Support Candidate - Prabhat Mishra
From: Prabhat Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 22:47:36 -0400

| | Tech Support Test

Name | Prabhat Mishra
E-mail | [email-masked]
Phone Number | (+91) 9958113658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sakti Garden
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Origin to future pvt.ltd. | Project coordinator (samsung project) | 8 month ago | 20000/month
Previous Employer 1 | Olwen technology | Project coordinator (samsung project) | 1/12/2017 | 17000/month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I  am figure out where the problem.
The problem only happens with certain websites
Try clearing browser cookies and cache
The website loads but doesnot work properly
I check the problem only happens on website or browser
I am checking this site in other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the bluetooth then i take mobile and open bluetooth and searching speaker name i found name and click to connect the speaker
What according to you makes you a good candidate for customer service or technical support job? | Beacuse i have 4 year experience in radio frequency engineering in samsung project i believe my self i handle all the problems and support to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |