Subject: Tech Support Candidate - Mithilesh Kumar
From: Mithilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 14:32:19 -0400

| | Tech Support Test

Name | Mithilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8521562737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check for connectivity issues. If I find that internet is working fine then I will check whether other sites are opening on that browser or not. If the browser itself is not able to access internet then I will try a different browser. If it works then the issue was with the previous browser.
Now, these were the cases when internet is working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on both the devices.
Turn on the visibility to other devices on mobile.
Search if the speaker does not automatically appear in the list of devices nearby on the phone.
Tap on speaker's name
Tap on pair if asked

What according to you makes you a good candidate for customer service or technical support job? | Understanding of the problem and good communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |