Subject: Tech Support Candidate - Koushik Saha
From: Koushik Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 13:40:34 -0400

| | Tech Support Test

Name | Koushik Saha
E-mail | [email-masked]
Phone Number | (+91) 8653456457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bandhan bank ltd. | Assistant manager | 28/06/2021 | 28188
Previous Employer 1 | Axis bank ltd. | Officer | 26/05/2016 | 16738
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issues with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
2. Make Sure the Internet Connection Works.
3. Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth. When its turn on
3. Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
4. Tap the name of the Bluetooth device you want to pair with your device. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with a positive attitude, taking accountability & ownership, understanding Customer issues as a partner, and providing proactive cost-effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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