Subject: Tech Support Candidate - Vishal Koundal
From: Vishal Koundal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:56:31 -0400

| | Tech Support Test

Name | Vishal Koundal
E-mail | [email-masked]
Phone Number | (91) 7018708624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 48
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conneqt Business Solutions Ltd. | CSA | 27 Aug 2021 | 10600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Ask the error it is displaying.
2. Check the Network connectivity.
3. Check the URL properly.
4. Clear the browser cache and cookies.
5. Try to open in other browser or new tab.
6. Restart the router.
7. Coordinate with the network provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker and then turn On the Mobile phone bluetooth.
2. Search for the bluetooth device through Mobile.
3. Connect the mobile to the bluetooth speaker with the name it is showing.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, worked already with support role and provided the solutions on real time basis. Enthusiastic, Willingness to learn new things, Quick learner, Analytical skills, professional and very hard working.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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