Subject: Tech Support Candidate - Sahil Kanojia
From: Sahil Kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:44:42 -0400

| | Tech Support Test

Name | Sahil Kanojia
E-mail | [email-masked]
Phone Number | (91) 7307676782
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Css corp Pvt ltd | Engineer | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check internet connectivity. If internet is working then we dig into problem if not then ask customer to contact with their ISP. If internet is working then it might be system issue or website issue. In system issue we can check basic things like date time, browsers that customers use, ip problem, might some privacy is enable by customer and if it is website issue we can check this by browse some other websites and tell customers to about that. If customers is not satisfied than we can also raise ticket.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Go to connectivity Section
3. Go to Bluetooth
4. Turn On Bluetooth
5. In search section we can see available Bluetooth
6. Turn On Speaker’s Bluetooth
7. Select Speaker’s Bluetooth Name
Now Bluetooth is connected you can enjoy

What according to you makes you a good candidate for customer service or technical support job? | Need to understand customer problem and providing them best solution in time. As name suggests if we make customers satisfied then we have done our job very well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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