Subject: Tech Support Candidate - Amit Parmar
From: Amit Parmar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 12:37:19 -0400

| | Tech Support Test

Name | Amit Parmar
E-mail | [email-masked]
Phone Number | (+91) 8219042960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 48 , noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure Network Connection working properly.
2.Check all related cables and connections.
3. Website and browser system check.
4. Clear Browser cache.
5. Restart the router.
6. Coordinate with the network service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all power on Bluetooth of both the devices.
2. Then go to Bluetooth settings on your mobile then
look for the available device.
3.  if the name of bluetooth speaker is available then
click on it otherwise press scan to select Bluetooth
device.
4.  After, this the pairing will start and device is ready
to use.

What according to you makes you a good candidate for customer service or technical support job? | Being an engineer, I am very much familiar with the technology along with the good communication skill. I have good analytical thinking and can provide real time solutions. I always get ready to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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