Subject: Tech Support Candidate - Vishwa Vishwa
From: Vishwa Vishwa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 11:58:44 -0400

| | Tech Support Test

Name | Vishwa Vishwa
E-mail | [email-masked]
Phone Number | (91) 8130402649
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
SCCM AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBSC | Associate Software Engineer | 15 Oct | 23000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will check the internet connection and if that is fine then we will check the proxy settings
If both the above is fine then we will check as in what error code it gives and will proceed further with the investigation and resolution

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings
Open Bluetooth
Search for the bluetooth speaker name and then Pair and connect

What according to you makes you a good candidate for customer service or technical support job? | My experience of 1 year on resolving technical issues and my communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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