Subject: Tech Support Candidate - Deepika Mishra
From: Deepika Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 09:27:32 -0400

| | Tech Support Test

Name | Deepika Mishra
E-mail | [email-masked]
Phone Number | (+91) 7985763490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
firewalls

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | associate customer support | 8 october | 11500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection
2. I will reboot the wifi modem cable once
3. I will check the website connectivity using the ping command
4 I will check DNS server is resolving the IP or not using the Nslookup command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn on Bluetooth in our phone
Search the available Bluetooth devices
tap the device name which we want to connect
start the pairing
after pairing the Bluetooth device will connect with the phone

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill
Good problem-solving ability
Good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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