Subject: Tech Support Candidate - Shikhar Singhal
From: Shikhar Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 05:24:59 -0400

| | Tech Support Test

Name | Shikhar Singhal
E-mail | [email-masked]
Phone Number | (+91) 8130728045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fancy11 | Junior Marketing Manager | 31/12/19 |
Previous Employer 2 | News1 India | Content Writer | 5/8/19 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will restart the modem.
2) If the site is not opening after restarting the modem, I will refresh the page and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker to mobile phone:
1) Put the speaker in pairing mode.
2) Switch on Bluetooth on mobile phone.
3) Wait for the phone to connect.
4) Connect and play music.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of customer service as I have solved the queries of customer on mail and telephonic calls in Fancy11.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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