Subject: Re: Daily Report - 21/09/2021
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, abhishek kumar <[email-masked]>
Date: Wed, 22 Sep 2021 02:06:44 -0700 (MST)

Hi Sir, 

She has only 16 tickets assigned to her which are in Chinese. She is slow and needs constant guidance. In free time she is reading manuals and about the products. 

However, she has improved a bit from earlier. Regarding her talkdesk hours she was having issues with VPN connection which I have asked her to raise with Lily and Ashish. 

I would say that Jessica was way smarter than her. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "abhishek kumar" <[email-masked]> 
Sent: Wednesday, September 22, 2021 2:30:13 PM 
Subject: Re: Daily Report - 21/09/2021 

Hi Pritish, 

Thanks for this. Why is Josie not picking up? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Pritish Nandi <[email-masked]> 
Sent: 22 September 2021 2:04 PM 
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; abhishek kumar <[email-masked]> 
Subject: Daily Report - 21/09/2021 
Hi All, 

PFB the daily report for yesterday. 

	21/09/2021 																											
			Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
	Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	Audits by QA 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
	Dipanshu Sharma 	0 	9 	32 	42 	6 	1 	12 	4 			55 	No Data 	1:12:10 	6:22:47 	0:57:20 	0:00:00 	0:43:06 	8:59:31 	P 	3.17 	6 	63 	1 	62 	8 	0 	0 
	Josie Lau 	0 	2 	16 	13 	2 	1 	4 	0 			18 	0:21:02 	7:19:40 	2:11:00 	0:04:53 	0:11:39 	8:04:03 	P 	3.00 	1 
	Marika Fujita 	13 	2 	42 	39 	19 	9 	2 	3 			50 	0:01:29 	7:14:32 	1:12:54 	0:02:34 	0:57:49 	8:59:32 	P 	4.15 	27 
	Anupam Tiwari 	0 	10 	26 	21 	5 	3 	6 	6 	2 	0:00:09 	32 	0:04:27 	5:48:18 	0:10:24 	0:14:45 	1:54:29 	8:59:28 	P 	4.78 	9 
	Shivangi Bhattacharya 	0 	7 	18 	43 	7 	2 	10 	2 			55 	0:11:58 	6:19:52 	0:41:28 	0:15:45 	0:26:17 	8:05:07 	P 	3.00 	2 
	Grace Boussi 	0 	23 	20 	36 	7 	3 	13 	5 	4 	0:00:15 	56 	0:09:30 	5:45:26 	2:05:23 	0:00:00 	0:58:32 	8:59:06 	P 	4.22 	9 
	Denisa Magda 	0 	39 	15 	22 	2 	1 	8 	1 			31 	0:04:20 	4:47:51 	2:02:03 	0:08:16 	0:09:57 	5:20:48 	P 	3.14 	7 
	Ismael Zakaria 	0 	6 	17 	17 	10 	7 	6 	0 	3 	0:00:26 	33 	0:30:11 	5:13:07 	0:06:49 	0:10:47 	1:02:55 	8:59:29 	P 	4.89 	9 
	Rosette Modiri 	0 	18 	20 	38 	6 	3 	15 	4 			56 	0:05:15 	6:56:54 	1:03:41 	0:05:44 	0:47:01 	8:59:18 	P 	3.33 	3 
	Levente Szabo 	0 	13 	26 	31 	7 	4 	3 	2 	2 	0:00:06 	40 	0:09:36 	7:21:44 	0:43:08 	0:10:01 	0:14:25 	8:59:33 	P 	4.07 	14 
	Sebastian Coldea 	0 	21 	25 	32 	9 	5 	4 	1 			41 	0:23:38 	6:50:21 	1:15:30 	0:09:27 	0:38:57 	8:59:36 	P 	4.22 	9 
	AJ Hurry 	0 	3 	22 	39 	16 	5 	5 	0 	1 	0:00:17 	50 	0:13:21 	5:25:03 	1:26:06 	0:00:00 	1:08:38 	8:58:19 	P 	4.63 	8 
	Bharat Bhushan 	0 	17 	26 	36 	5 	0 	20 	5 	1 	0:00:10 	57 	0:29:51 	6:17:03 	1:04:24 	0:00:00 	0:59:10 	8:59:08 	P 	4.62 	13 
	Md Modassir Hassan 	0 	6 	18 	52 	21 	7 	20 	0 			79 	1:15:08 	5:18:59 	0:57:13 	0:00:31 	1:16:26 	9:06:34 	P 	4.13 	8 
	Pravesh Singh 	0 	4 	19 	33 	14 	5 	9 	1 	1 	0:00:08 	48 	0:05:26 	5:51:22 	0:51:15 	0:00:32 	1:35:30 	8:59:04 	P 	4.55 	22 
	Aparna Jain 	0 	33 	214 	92 	86 	0 	1 	1 			93 							P 	5.00 	2 
	Daniele Castiglioni 	5 	43 	181 	84 	68 	0 	0 	2 			84 							P 	4.50 	10 

Regards, 
Pritish Nandi