Subject: Re: Daily Report - 21/09/2021
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, abhishek kumar <[email-masked]>
Date: Wed, 22 Sep 2021 09:00:13 +0000

Hi Pritish,

Thanks for this. Why is Josie not picking up?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Pritish Nandi <[email-masked]>
Sent: 22 September 2021 2:04 PM
To: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; abhishek kumar <[email-masked]>
Subject: Daily Report - 21/09/2021

Hi All,

PFB the daily report for yesterday.

21/09/2021
                Today's Queue   Yesterday's Productivity        CSAT (Monthly)  Review (Pritish)
Agents  Hold Tickets    Open Tickets    Pending Tickets Public Comments Solved  IB Calls        OB calls        Attempted OB    Chats   Chat time       Productivity    Audits by QA    After Call Work Available       Away    Offline On a Call       Total   Attendance      Score   Surveys RMA And Tech Questions  Public Comment  Internal Comment        Contact Added   Escalations     Agenda For Today
Dipanshu Sharma 0       9       32      42      6       1       12      4                       55      No Data 1:12:10 6:22:47 0:57:20 0:00:00 0:43:06 8:59:31 P       3.17    6       63      1       62      8       0       0
Josie Lau       0       2       16      13      2       1       4       0                       18      0:21:02 7:19:40 2:11:00 0:04:53 0:11:39 8:04:03 P       3.00    1
Marika Fujita   13      2       42      39      19      9       2       3                       50      0:01:29 7:14:32 1:12:54 0:02:34 0:57:49 8:59:32 P       4.15    27
Anupam Tiwari   0       10      26      21      5       3       6       6       2       0:00:09 32      0:04:27 5:48:18 0:10:24 0:14:45 1:54:29 8:59:28 P       4.78    9
Shivangi Bhattacharya   0       7       18      43      7       2       10      2                       55      0:11:58 6:19:52 0:41:28 0:15:45 0:26:17 8:05:07 P       3.00    2
Grace Boussi    0       23      20      36      7       3       13      5       4       0:00:15 56      0:09:30 5:45:26 2:05:23 0:00:00 0:58:32 8:59:06 P       4.22    9
Denisa Magda    0       39      15      22      2       1       8       1                       31      0:04:20 4:47:51 2:02:03 0:08:16 0:09:57 5:20:48 P       3.14    7
Ismael Zakaria  0       6       17      17      10      7       6       0       3       0:00:26 33      0:30:11 5:13:07 0:06:49 0:10:47 1:02:55 8:59:29 P       4.89    9
Rosette Modiri  0       18      20      38      6       3       15      4                       56      0:05:15 6:56:54 1:03:41 0:05:44 0:47:01 8:59:18 P       3.33    3
Levente Szabo   0       13      26      31      7       4       3       2       2       0:00:06 40      0:09:36 7:21:44 0:43:08 0:10:01 0:14:25 8:59:33 P       4.07    14
Sebastian Coldea        0       21      25      32      9       5       4       1                       41      0:23:38 6:50:21 1:15:30 0:09:27 0:38:57 8:59:36 P       4.22    9
AJ Hurry        0       3       22      39      16      5       5       0       1       0:00:17 50      0:13:21 5:25:03 1:26:06 0:00:00 1:08:38 8:58:19 P       4.63    8
Bharat Bhushan  0       17      26      36      5       0       20      5       1       0:00:10 57      0:29:51 6:17:03 1:04:24 0:00:00 0:59:10 8:59:08 P       4.62    13
Md Modassir Hassan      0       6       18      52      21      7       20      0                       79      1:15:08 5:18:59 0:57:13 0:00:31 1:16:26 9:06:34 P       4.13    8
Pravesh Singh   0       4       19      33      14      5       9       1       1       0:00:08 48      0:05:26 5:51:22 0:51:15 0:00:32 1:35:30 8:59:04 P       4.55    22
Aparna Jain     0       33      214     92      86      0       1       1                       93                                                      P       5.00    2
Daniele Castiglioni     5       43      181     84      68      0       0       2                       84                                                      P       4.50    10

Regards,
Pritish Nandi