Subject: Quality Audit Feedback for Harsh Sharma ID auto-1632160211-+13038596124-6503
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 22 Sep 2021 01:36:15 -0700 (MST)

Parameters 	Markings (Yes/No/NA) 	Remarks/Comments 	Call Unique ID 
Call opening and introducing self and branding Client. 	Yes 	Correct opening, introduced self and branded Client. 	auto-1632160211-+13038596124-6503 
Understanding issue and paraphrasing 	Yes 	Understood the issue/reason for the call correctly in 1 go however responses need to be better, he missed to answer customer when he mentioned that if the products would work for him 	Call Duration : 2 mins 10 seconds 
Collected/verified details as per the requirement/ issue/call 	Yes 	verified customer details and order details pretty well 	
Resolution provided was appropriate or not? 	No 	resolution was provided on the call (cancelled the auto ship order) however response needs to be better (missed to answer customer when he mentioned if the products would work for him?) 	
Customer service skills shown or not like empathy/apology as required? 	Yes 	Followed appropriate customer service skills 	
Closing and branding 	No 	Closing was appropriate however missed to brand HFL 	

Call Score : 7 

Call comments and Details : Customer called as he wanted to cancel the auto ship as he wanted to try the products first which he recd. as he was not sure if it would work for him, Hrash checked the details and order details pretty well however he missed to answer customer queries if it would work or not and cancelled the order promptly. 
Thanks 

Regards, 
Amit Kumar Gupta