Subject: Tech Support Candidate - Aakansha Bhatt
From: Aakansha Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 04:18:35 -0400

| | Tech Support Test

Name | Aakansha Bhatt
E-mail | [email-masked]
Phone Number | (91) 7291065373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burari , New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would check if my Internet connection is working or not! Maybe it's an Internet issue.
Second: I would check the same website on Incognito or another browser as well.
Third: I can check there isn't any adblocker installed on the browser which is blocking the URL to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First: Open Bluetooth connection on both the device s going on settings option.
Second: Go to the setting of the mobile option of Bluetooth tab, you'll see pairing option and speakers name would be displaying.
Thrid Pair speaker device with it and it would be connected.

What according to you makes you a good candidate for customer service or technical support job?

I"m from a Computer background, have done a diploma in software engineering from niit and ba Graduate.
I'm having both technical knowledge and English Speaking.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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