Subject: Tech Support Candidate - Ravi Prakash
From: Ravi Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 04:04:52 -0400

| | Tech Support Test

Name | Ravi Prakash
E-mail | [email-masked]
Phone Number | (091) 9931688479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Policybazzar.com | Associate | 18-09-2021 | 23000
Previous Employer 2 | Railrestro.com | Associate | 20-02-2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll look after the specified error and further would try to search resolution of that particular error no over internet. Also, I'll cross check the domain name, that whether it is correctly written or not. If still error occurs, I'll check the internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth of speaker and phone. Scan nearby available bluetooth device in phone. Pair with the device named for your speaker, you're good to go. Start grooving.
What according to you makes you a good candidate for customer service or technical support job? | Delivering csat experience along with excellent quality makes a suitable candidate for the aforementioned profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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