Subject: Tech Support Candidate - Gyanendra Baghel
From: Gyanendra Baghel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 03:36:37 -0400

| | Tech Support Test

Name | Gyanendra Baghel
E-mail | [email-masked]
Phone Number | (+91) 9149356650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 44 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Desktop support | | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my network .then it's fine I will check proxy settings then it's fine I will delete all history in browser . hopefully it should be worked.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will open the my speaker.then i select my speaker name in my phone. so it should be connected.
What according to you makes you a good candidate for customer service or technical support job? | My responsibility is in my company to support the end users. I am very comfortable to handle the any situation . I can handle the escalation and provide solutions for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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