Subject: Tech Support Candidate - aaditya beniwal
From: aaditya beniwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 02:08:56 -0400

| | Tech Support Test

Name | aaditya beniwal
E-mail | [email-masked]
Phone Number | (122001) +918708276552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | gurugram .sector 17
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wheelseye technology | customer exectutive | 29 july 2021 | 25000
Previous Employer 1 | globiva | customer associate | 14 september 2019 | 15000
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2.Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in  google.com

, then push Enter or Return.
Chrome browser with address entered and highlighted.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search
3.Make sure search results load properly.
4.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
5.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen of mobile.
Touch and hold Bluetooth .
Tap Pair new device. If i don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device i want to pair with my device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Some of the skills that are always welcome are great communication skills, ability to listen, patience, problem-solving, etc. Answer example ,While working in this position, I've learned a lot about customers' needs and demanded customer service skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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