Subject: Daily performance summary for LiveSalesman team for Sep 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 2 | 12 | 2 | 16
Khaled Sufian | 0 | 2 | 22 | 5 | 29
Yahkoob Erachat | 0 | 10 | 3 | 6 | 19
Maryam Harthy | 0 | 2 | 29 | 9 | 40
Hessah Alosaimi | 0 | 3 | 0 | 3 | 6
Shaha alsubaie | 0 | 2 | 1 | 0 | 3
Malek Hosan | 1 | 0 | 2 | 3 | 6
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 5 | 3 | 9 | 17
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Javed Aslam | 0 | 0 | 8 | 3 | 11
RAMI KASSAM | 0 | 0 | 4 | 3 | 7
Grand Total | 2 | 27 | 84 | 43 | 156

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 31
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 7
| | Refund for Other reason | 4
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 99
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 2
| | Promo Code | 1
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Product Specification | 11
PreSales Total | | | 21
Grand Total | | | 121

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 1 | 4 | 5 | 3 | 4 | 21
Malek Hosan | 1 | 0 | 0 | 1 | 1 | 1 | 4
Mohd Iqbal | 11 | 4 | 3 | 6 | 3 | 4 | 31
Javed Aslam | 4 | 0 | 1 | 0 | 0 | 1 | 6
RAMI KASSAM | 6 | 3 | 1 | 1 | 1 | 1 | 13
Mohammed Abdulwahed | 0 | 0 | 0 | 1 | 2 | 0 | 3
Asma Salem | 3 | 1 | 0 | 0 | 1 | 0 | 5
Abdulmajeed Alanzy | 1 | 2 | 0 | 4 | 0 | 0 | 7
Khaled Sufian | 5 | 0 | 1 | 0 | 0 | 0 | 6
Maryam Harthy | 8 | 0 | 0 | 0 | 0 | 0 | 8
Hessah Alosaimi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 45 | 11 | 10 | 18 | 11 | 11 | 106

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 5 | 1 | 0 | 2 | 0 | 1 | 9
Mohd Iqbal | 2 | 0 | 1 | 0 | 2 | 4 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Abdulwahed | 4 | 1 | 0 | 0 | 0 | 1 | 6
samah Alharby | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdulmajeed Alanzy | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hessah Alosaimi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Maryam Harthy | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 3 | 1 | 2 | 3 | 10 | 39

Please feel free to reach out for any further clarifications.