Subject: Daily performance summary for LiveSalesman team for Sep 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Sep 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Sep 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 15 | 0 | 2 | 21
Waseem Ahemad . Khan | 0 | 1 | 10 | 0 | 1 | 12
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 3 | 0 | 0 | 0 | 3
Maryam Harthy | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 4 | 0 | 3 | 0 | 20 | 27
Abu Sufian | 0 | 6 | 30 | 0 | 0 | 36
Jok Kuol | 0 | 7 | 26 | 0 | 0 | 33
Mohammad Faizan | 0 | 1 | 28 | 0 | 0 | 29
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 22 | 112 | 0 | 24 | 166

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 28
| | Reschedule Delivery | 5
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Return Request Initiation | 5
Customer Services Total | | | 63
No Answer | No Answer | No Answer | 6
No Answer Total | | | 6
PreSales | Other Enquiry | (blank) | 2
| | Offers | 2
| | Payment Methods | 3
| | Store Availability | 7
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| Product Related | Combo | 2
| | Product Specification | 44
PreSales Total | | | 69
Grand Total | | | 138

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 1 | 0 | 0 | 0 | 6
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 7 | 0 | 1 | 0 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yahkoob Erachat | 1 | 0 | 0 | 9 | 3 | 5 | 18
Abu Sufian | 5 | 3 | 2 | 0 | 0 | 1 | 11
Jok Kuol | 5 | 0 | 0 | 0 | 1 | 0 | 6
Mohammad Faizan | 2 | 2 | 1 | 1 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 2 | 0 | 0 | 0 | 7
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 8 | 2 | 0 | 0 | 0 | 0 | 10
Grand Total | 26 | 9 | 5 | 10 | 4 | 7 | 61

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mohammed Ali | 6 | 1 | 3 | 0 | 0 | 1 | 11
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 0 | 4
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 5 | 0 | 0 | 2 | 20

Please feel free to reach out for any further clarifications.