Subject: Tech Support Candidate - Arshad khan Arshad
From: Arshad khan Arshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 09:19:21 -0400

| | Tech Support Test

Name | Arshad khan Arshad
E-mail | [email-masked]
Phone Number | (474001) 8269201568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dream India High school | Counsellor | 15 april | 16k
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth device
Open bluetooth of phone
Click for scan device in phone
Search the respected name
Then click on connect

Assure device is connected to your phone.

What according to you makes you a good candidate for customer service or technical support job?

There are various qualities which are mandatory in customer service but some of them are mentioned below which I think I have those

1. Patience
2. Dedication towards work
3. Concentration during conversation
4. Helping nature
5. Soft spoken
6. Smiling face
7. Fluent English and Hindi
8.  Many more

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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