Subject: Tech Support Candidate - Mohd Saddam Ansari
From: Mohd Saddam Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 07:24:34 -0400

| | Tech Support Test

Name | Mohd Saddam Ansari
E-mail | [email-masked]
Phone Number | (91) 8299179668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Redbrix infratech Pvt Ltd | Sales manager | 29 July 2021 | 22k
Previous Employer 2 | Quidsin plus | Sales manager | 7 January 2021 | 23k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case we should open the link in another browser, if link is open properly in another browser then it's very clear the problem is with your first browser, you need to clear cache and cookies of that browser.
If the website isn't working in another browser too them it's clear that the problem is with the website only, in this case you need to sit back and wait for some times to get it back in work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 on the blutooth speaker
2 swip down from top of your Mobile screen
3 tap and hold the blutooth icon
4 tap on pair new device if you don't fInd it tap
on available devices
5 tap the name of blutooth device (speaker)
You want to pair with

What according to you makes you a good candidate for customer service or technical support job?

In my previous experience I used to interact with 80-90 customers daily,
And I have listening ability which is the most important thing we should have while communicating with customers.

I have a technical educational background as I'm an electronics and communication engineer
So I surrounded with technology 4 years in my College.
So I believe I'm a suitable guy for this work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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