Subject: Tech Support Candidate - Neelav Sourav
From: Neelav Sourav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 06:34:56 -0400

| | Tech Support Test

Name | Neelav Sourav
E-mail | [email-masked]
Phone Number | (91) 971114957.
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check internet connectivity if everything fine there ill try to restart my application if still problem persists ill try to clear cache memory after that ill try to clear data and restart the system if still problem persists ill try to contact customer service.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth device
Turn on bluetooth of phone
Search the divice in the available devices section
Pair the device

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Good technical skills
Problem solving approach

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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