Subject: Tech Support Candidate - Jyoti Chouhan
From: Jyoti Chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 06:05:37 -0400

| | Tech Support Test

Name | Jyoti Chouhan
E-mail | [email-masked]
Phone Number | (91) 9560152267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 44
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Kochar Infotech | Associate | 14 April | 14.5
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If site is not opening so we will-
Refresh the page
Make sure the java script is enabled
Cookies should be enabled
Clear the cache and cookies and still if it not working so restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth of both devices
Search for bluetooth speaker
Tap on bluetooth name
Pair the bluetooth speaker with phone and bluetooth speaker will connect with phone.

What according to you makes you a good candidate for customer service or technical support job? | I am good listener so listening the problem is very first step so that we can understand the concern. Second I am quick learner  so I take action quickly. Empathy should be shown towards customer  and acknowledgement is also necessary.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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