Subject: Tech Support Candidate - Vikram Singh
From: Vikram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 05:33:04 -0400

| | Tech Support Test

Name | Vikram Singh
E-mail | [email-masked]
Phone Number | (110059) 7678452903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nager East
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asclepius Wellness pvt. ltd | Desktop Support | | 13000
Previous Employer 1 | Microsense India pvt ltd | IT Executive | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check network adapdter is this disable or enable as a desktop user, 2nd I will check network cable is this damaged or not if the cable is damaged or network adapter is disable so I will call to the IT team
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will enable the blutton from device then search the name of device which we are going to connect in phone
What according to you makes you a good candidate for customer service or technical support job? | To resolve their technical problem completely and be polit for them
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |