Subject: Tech Support Candidate - Preetha Nair
From: Preetha Nair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 04:51:15 -0400

| | Tech Support Test

Name | Preetha Nair
E-mail | [email-masked]
Phone Number | (91) 9503792422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cpl | Financial Analyst | Feb27,2021 | 9,00,000
Previous Employer 1 | Bank of New York -Mellon | Operation Analyst | March 03,2009 | 160,000
Previous Employer 2 | V. Customer | Technical support engineer | Sep 21, 2007 | 204,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check
1) Network Connection( wifi status/ for wired connection, make sure Ethernet cable is not slipped out)

2) If connection status is okay, check aeroplane mode status on or off

3) meanwhile, can check whether other websites are accessible or not

4) check lights on router/modem

5) reboot router/ modem for 10 secs

6)if the connection is not working, check the error message

7) Disable software that might be interfering connectivity (example: ad blockers)

8)try different browser/s

9)check DNS

10) restart computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) phone-settings
2) bluetooth
3)turn on bluetooth
4)press the “ on” button on blue tooth speaker to make the device available for connection
5) on phone list of available devices to connect will be shown
6) select the device name/ brand
8) click on name of the device to connect

( usually we get an instant notification on phone that your phone is connected to this particular device )

What according to you makes you a good candidate for customer service or technical support job?

1) Genuine / honest interest in serving customers
2) Effective communication skills
3)Patience to bear the bad attitude of both customers and team members
4) Excellent Phone Skills
5)Attention to detail skills
6)Data entry skills
7) Professionalism
8) Interest to learn / improve IT skills (for tech )

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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