Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 04:47:45 -0400

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (0651) 7979831187
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | On the very first step I will first try to reload the page once or twice , 2 step. I will check wether my internet connection is proper or not . 3 step,  I will check data balance is available or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on Bluetooth of mobile phone.
3. Search for available devices.
4. Click on Bluetooth speaker name and connect with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer service or technical is candidate who has very good knowledge of computer handling, should be patience to handle different types of customers, should be a very good listener and should have a very good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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