Subject: Tech Support Candidate - Ritesh Kumar
From: Ritesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 03:51:56 -0400

| | Tech Support Test

Name | Ritesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9873582341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida west
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trig International | TSE | July 20, 2021 | 36000/-
Previous Employer 1 | Telus International | TSE | Aug 18,2020 | 38000/-
Previous Employer 2 | Next gen global | TSE | July 19, 1999 | 35000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check in another browser.
2.Check other website opening or not.
3.Reset browser.
4.Check internet connection
5.Check in cmd - ipconfig , ping router and website.
6. Turn off wi-fi , Turn on wi+fi
7. Check and enable ,disable adapter.
8. Try to swap ethernet cable if connected by ethernet cable.
9.Turn router of an on,
10. Run winsock reset command .
11.Restart the computer.
After all these steps internet will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Check Wi-Fi username and password.
2.Check Wi-Fi working on other devices.
3.Setting turn on bluetooth on , check the device name , check status and if device is showing connect the Bluetooth speaker to mobile.

What according to you makes you a good candidate for customer service or technical support job? | As I have a good knowledge about windows , Mac operating systems and my experience working with global customers make me a good candidate for customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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