Subject: Tech Support Candidate - Anurag Verma
From: Anurag Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 03:11:36 -0400

| | Tech Support Test

Name | Anurag Verma
E-mail | [email-masked]
Phone Number | (91) 9821564179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Open a new tab and check to see if you can load another website like Indiatvnew.com or new18.com  .
2)Launch another browser, like Internet Explorer, and try to open the site .
3)Make Sure the Internet Connection Works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Settings.
Navigate to Connected devices .
Turn on the Bluetooth toggle switch   .
Select Pair new device .
then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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