Subject: Tech Support Candidate - Sourabh Sharma
From: Sourabh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Sep 2021 02:13:47 -0400

| | Tech Support Test

Name | Sourabh Sharma
E-mail | [email-masked]
Phone Number | (91) 9560510406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA SECTOR-168, NEAR ADVANT
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will troubleshoot the internet and look if its opening or not.
3- i will look for the compatibility whether this site is compatible on browser or not.
3- i will check the browser setting if there is any site blocked. maybe this site will not be there.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | we need to open our bluetooth setting on mobile phone then we have to turn on the bluetooth speaker and see if speaker's name is showing in the new bluetooth scanning or not. if the name shows then we have to click on it and then it will get connected to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | i believe that i am much capable for this role because i have good communication skills and also good technical skills. when its come to customer satisfaction i always go out of the line because thats where i want to stand and resolve their queries on my end.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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